MyCustomDoormat

RETURN AND EXCHANGE POLICY

Style, Size, and Photo Changes

If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within fourteen days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Mycustomdoormat is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Since your personalized products are one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order which being production, we will refund the entire cost of your item, less the $9 customization fee.

If you would like to return your product because you are unsatisfied, please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged.

please refer to Return Policy or please contact our customer service for return.

 

Here Is What Our 10000+ Customers Have To Say

We absolutely LOVE our new doormat!!! Non fading, very easy to clean! Great value and even better quality!

Emy / Facebook

Delivery was fast and packaged very well! Everyone loves our personalized photo door mat. Thank you so much!

Nick / Instagram

The personalized doormat is so cute with my pet’s photo! Good quality and looks professional! Absolutely really environmentally friendly and tasteless!

Kerry / instagram

The whole ordering process was great! The shop communicated quickly and got the order delivered faster than I could have expected. I highly recommend purchasing from this shop.

Jack / Instagram

Adorable! Such an awesome personalized present for anyone! Would recommend a million times over.

Domand / Facebook

Loved the product will be ordering more in the future!! Seller very responsive and happy to make sure i was happy with the design prior to printing!! High recommend.

Jenny / instagram

I purchased this item as a house warming gift for some friends, they were blown away! I will definitely purchase again!

Queen / Instagram

Yes, after a little confusion, it was the perfect gift. I would recommend anyone wanting an adorable animal lover's gift to consider this one.

Daisy / Facebook

The whole ordering process was great! The shop communicated quickly and got the order delivered faster than I could have expected. I highly recommend purchasing from this shop.

June / Instagram

Love these doormats. I buy for our clients when we complete their new construction homes.

Nicky / instagram

Great quality item . Nicely packed . Would recommend

Amy Jarvie / Facebook

I ordered this mat for my son and he loved it! These mats are my favorite, I have 3 of my own. Four stars for lengthy shipping time, but worth it to have these :)

Romi / Facebook

Came in quickly and was customized exactly how I asked for. It’s also really good quality and can be used as an actual door mat and not just a decorative one.

Karen Holden / Facebook

I couldn’t love it more! Thank you for working with me on this one!

Tombill / Instagram

Absolutely perfect, well made, shipped with care! Great for a housewarming gift!

Mia Lancaster / Facebook

Delivery was fast and packaged very well! Everyone loves our personalized door mat. Thank you so much!

Sunrose / instagram

Amazing!!!!!! Looks so beautiful! :)

Arrimy / Facebook

Fast delivery and quality make me amazing. I will place another order for my friend. Thank you for your great service.

Kim / Instagram

I want to give this shop 10 stars for everything. The delivery super fast, packaging is excellent and The quality of doormats is also excellent. I cannot recommend highly enough. Thanks so much

Quynh juyice / Facebook

I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much

Ballo / instagram