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MyCustomDoormat

CONTACT + FAQ

PHOTO QUESTIONS
What makes a good photo?

1.Make sure your photo has good lighting – enough to see the details, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2.A head-on shot is preferred. Make sure that you get the full look in the photo. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

How many faces can I print on a product?

We are able to print 1-3 face on our custom items.

Can I upload something other than a person, dog, or landscape picture?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.


I have a different photo questions.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

ORDERING AND PAYMENT
What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production. For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new. If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

What payment options are available?

We accept all major credit cards as well as PayPal and Credit Card

I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.


SHIPPING QUESTIONS
How long does it take to receive my product?

Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-10 working days.

Please note that during the holidays our production time may vary.

How much is shipping?

Free shipping over $49.

Do you ship internationally?

International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at yourservice97@gmail.com

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

CONTACT US
Customer service email: yourservice97@gmail.com

Address: RM D 10/F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL

Here Is What Our 10000+ Customers Have To Say

We absolutely LOVE our new doormat!!! Non fading, very easy to clean! Great value and even better quality!

Emy / Facebook

Delivery was fast and packaged very well! Everyone loves our personalized photo door mat. Thank you so much!

Nick / Instagram

The personalized doormat is so cute with my pet’s photo! Good quality and looks professional! Absolutely really environmentally friendly and tasteless!

Kerry / instagram

The whole ordering process was great! The shop communicated quickly and got the order delivered faster than I could have expected. I highly recommend purchasing from this shop.

Jack / Instagram

Adorable! Such an awesome personalized present for anyone! Would recommend a million times over.

Domand / Facebook

Loved the product will be ordering more in the future!! Seller very responsive and happy to make sure i was happy with the design prior to printing!! High recommend.

Jenny / instagram

I purchased this item as a house warming gift for some friends, they were blown away! I will definitely purchase again!

Queen / Instagram

Yes, after a little confusion, it was the perfect gift. I would recommend anyone wanting an adorable animal lover's gift to consider this one.

Daisy / Facebook

The whole ordering process was great! The shop communicated quickly and got the order delivered faster than I could have expected. I highly recommend purchasing from this shop.

June / Instagram

Love these doormats. I buy for our clients when we complete their new construction homes.

Nicky / instagram

Great quality item . Nicely packed . Would recommend

Amy Jarvie / Facebook

I ordered this mat for my son and he loved it! These mats are my favorite, I have 3 of my own. Four stars for lengthy shipping time, but worth it to have these :)

Romi / Facebook

Came in quickly and was customized exactly how I asked for. It’s also really good quality and can be used as an actual door mat and not just a decorative one.

Karen Holden / Facebook

I couldn’t love it more! Thank you for working with me on this one!

Tombill / Instagram

Absolutely perfect, well made, shipped with care! Great for a housewarming gift!

Mia Lancaster / Facebook

Delivery was fast and packaged very well! Everyone loves our personalized door mat. Thank you so much!

Sunrose / instagram

Amazing!!!!!! Looks so beautiful! :)

Arrimy / Facebook

Fast delivery and quality make me amazing. I will place another order for my friend. Thank you for your great service.

Kim / Instagram

I want to give this shop 10 stars for everything. The delivery super fast, packaging is excellent and The quality of doormats is also excellent. I cannot recommend highly enough. Thanks so much

Quynh juyice / Facebook

I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much

Ballo / instagram